Inetone: EIC

Trace WebClient#

1. x.SICF > Service = CRM_UI_FRAME
2. Menu > Edit > Runtime Analysis > Activate
3. Do whatever
4. Switch off runtime analysis + SAT

Business partner / Central person#

Generally persons and employees will be distributed via ALE.
You will find the central persons in t.HRP1000, type CP.

x.BP	Manage business partners (t.BUT000)
x.crmd_order	Manage Tickets (Search with "All")
x.PPOMA_CRM	Create relationship between Org. and User/BP
fb.CRM_BUPA_CREATECENTRALPERSON	Create central person for a business partner
BUA1	Ansprechpartner anlegen
BUA2	Ansprechpartner ändern
BUA3	Ansprechpartner änzeigen
BUG1	Geschäftspartner allgemein anlegen
BUG2	Geschäftspartner allgemein ändern
BUG3	Geschäftspartner allgemein anzeigen
BUG4	Geschäftspartner allgemein Löschvor.
BUI1	Interessent anlegen
BUI2	Interessent ändern
BUI3	Interessent anzeigen
BUM1	Mitarbeiter anlegen (BP)
BUM2	Mitarbeiter ändern (BP)
BUM3	Mitarbeiter anzeigen (BP)
BUP1	Geschäftspartner anlegen
BUP2	Geschäftspartner ändern
BUP3	Geschäftspartner anzeigen
FS00001	Geschäftspartner anlegen
FS00002	Geschäftspartner ändern
FS00003	Geschäftspartner anzeigen

Adding fields in BUT000#

Generally the documentations tells you to use

Business Data Toolset (BDT) ???
Easy Enhancement Workbench (EEW) (x.EEWC & x.EEWB)

but the consultants use their own package, that means

the include structure CI_EEW_BUT000 seems to be simply extended
additional field value are read with /EIC/EIC_BP_SEARCH_EMPLOYEE->IF_EX_CRM_ICWEB_BP_SEA_EMP~GET_HR_DATA

ERP to CRM data transfer#

Are done withe ALE messages

/HRI/HRCD_ABA
HRMD_ABA

and reports

/HRI/MASTER_IDOC_CREATE_CUST (for example clerks from T526 to /HRI/T526)
RHALEINI

Relation between BP, Pernr, UserID#

See also ERP2CRM_HRMD!
Generally BP are saved in

t.BUT000	GP: Allgemeine Daten I (PARTNER, NAME_LAST, NAME_FIRST, PERNO, XUBNAME)

You can search for the user ID with OBJID=CP & SCLAS=US in

t.HRP1001	Central Person's relations

Assignment is done in following transaction within screen for role "Employee"

x.BP	Manage BP

Tables#

BUT000	Business partner
HRP1000	CP (=OBJID=PERNR)
HRP1001	CP => BP
HRP5580	similar to PA0000 (Status)
HRP5581	similar to PA0001 (Company infos)
HRP5582	similar to PA0002 (Name)
HRP5583	similar to PA0006 (Address)
HRP5584	similar to PA0009 (Bank)
HRP5585	similar to PA0105 (Communication)
HRP5586	similar to ?
HRP5587	similar to ?
HRP5588	similar to ?

CRMD_ORDERADM_H	Geschäftsvorgang (Header)
CRMD_ORDERADM_I	Geschäftsvorgangsposition (Item), Details
CRMD_ORDER_INDEX	Indextabelle zum OneOrder-Beleg

Relation is CRMD_ORDERADM_I.HEADER=CRMD_ORDERADM_H.GUID

Employee Interaction Center / Workflow#

SWIA	Workitem als Administrator bearbeiten
SWI1
t.HRP5580 HRP1001 BUT000	Personalstammdatentabellen

SAP EIC

SAP Interaction Center WebClient

Blog: http://saphrexpert.blogspot.com/2008/12/eic-employee-interaction-center.html

Faq: http://www.eicexperts.com/Docs/EIC_FAQ.pdf

Customizing#

Action#

SPRO > CRM > Vorgänge > Einstellungen für Aktivitäten > Vorgangscustomizing

Regeln#

Nur im WebClient, Application=CRMM_ERM_RULES

https://<server>/sap/bc/bsp/sap/crm_bsp_frame/entrypoint.do?sap-client=<xxx>&appl=CRMM_ERM_RULES

Index#

t./EIC/D_INDEX	Indextabelle

EIC 7#

siehe Ctrl+Alt+Shift+F2

WebClient#

Vom UI-Button zum Coding
1. x.SAAB > Checkpoint Gruppe = CRMUIF_CONDITIONAL_BREAKPOINTS > Aktivierung
2. Benutzer eintragen und alles bei "Persönliche Aktivierung" anmachen
3. WebGUI aufrufen > Zum Objekt navigieren (ggf. mit TAB hinspringen)
4. Alt+F2 > in "UI Framework" und für "5.) View Controller - Handle Event (*)"
5. Dann gefragten Button klicken
6. x.SAAB > Protokoll > Aktualisieren
7. Protokoll aufklappen, Controller suchen
8. x.SE24 > Klasse aufrufen (oder x.BSP_WD_CMPWB), Methode aussuchen (raten), Breakpoint setzen
9. WebGUI wieder aufrufen und durchführen > Debuggern

Content server#

SAP Doku

CSADMIN	Content-Server-Administration
OAC0	Content Repository-Administration
SCMSMO	SAP CCMS Monitor for Optional Components für das Monitoring von Content- und Cache-Server
SCMSCA	Customizing für Cache-Server

t.CREP_HTTP
r.RSCMST	Test content server
r.RSCMSTH0 or RSCMSTAC	Cache testing

Check also in
RZ20 > SAP CCMS Monitors for Optional Components > Knowledge Provider > ContentServer

Prerequisites:
1. Sie haben über die Transaktion SICF den externen Alias //default_host/sap/bc/contentserver angelegt, der anonyme Anmeldedaten enthält und auf das Zielelement //default_host/sap/bc/contentserver verweist.
2. Um Dokumente anzuzeigen, benötigt das System beim HTTP-Zugriff auf den Content-Server anonyme Anmeldedaten für den Service //default_host/sap/bc/contentserver.
3. service //default_host/sap/bc/contentserver ist aktiv

Doku1

Doku2

SPRO > Customer Relationship Management > Grundfunktionen > Content Management > ...

ISO-Code in T005#

If you get Message B1881 (SM30>T100>B1,881) "Der Länderschlüssel DE ist keinem ISO-Code zugeordnet.",
then you need to check if the country and the ISO-Code (T005-INTCA) exists.

If so, then check structure and content of table T005. The problem is, that fuba.COUNTRY_CODE_SAP_TO_ISO searches the internal table with "BINARY SEARCH" and for that the table must be sorted (!) on the key that is used.
Unfortunately SAP does not care sometimes because it relies on the database to return the values sorted already (which is not garanteed!).
In the case of T005 you need to go to SE14 and rebuild the table with
Menu > Zusätze > "Umsetzung erzwingen"

V_005_B	Pflegedialog zu T005

Categories#

t.CRMC_ERMS_CAT_AS	Kohärente Kat. - Aspekte für Kategorisierung (ASP_ID) (Schemata)
t.CRMC_ERMS_CAT_AT	Kohärente Kat. - Aspektbeschreibungen
t.CRMC_ERMS_CAT_HI	Kohärente Kat. - Objekthierarchie (TREE_GUID=ASP_GUID)
t.CRMC_ERMS_CAT_CA	Kohärente Kat. - Kategorien (CAT_ID)
t.CRMC_ERMS_CAT_CD	Kohärente Kat. - Kategoriebezeichner (CAT_GUID)
t.CRMC_ERMS_CAT_CT	Kohärente Kat. - Kategoriebeschreibungen (CAT_GUID)

select A.ASP_GUID,A.ASP_ID, A.ASP_STATE, C.CAT_GUID, C.CAT_ID, D.CAT_LABEL
from CRMC_ERMS_CAT_AS A, /* Schema*/
     CRMC_ERMS_CAT_HI B, /* Hierarchy */
     CRMC_ERMS_CAT_CA C, /* Category */
     CRMC_ERMS_CAT_CD D /* Description */
where 	A.CLIENT = '100'
AND	A.ASP_ID='ZEICXYZ'
AND     A.VAL_TO = 99991231235959
and	A.ASP_STATE='R'
AND     B.CLIENT = A.CLIENT
AND     B.TREE_GUID = A.ASP_GUID
and     c.CLIENT = B.CLIENT
and     c.cat_guid = B.NODE_GUID
and     D.CLIENT = B.CLIENT
and     D.lang = 'D'
AND     D.cat_guid = B.NODE_GUID
order by C.cat_id

Email addresses#

Email addresses are generall stored via the "Business Address Services (BAS)

Another keyword is also "Central Address Management (CAM)".

For business partners the email comes from the master HR system via ALE from IT0105.

SOAD	SAPoffice: Externe Addressen
SOCP	SAPoffice: Externe Adressen
SOFF	Bereichsmenü Sap Office
SBWP	SAP Office

Name format / Fullname in business partner search#

It is read in CL_BUPA_IL_EMPLOYEE_HEADER->READ and filled in LS_HEADER_OBJ-FULLNAME.
At the end it comes from fb.BUPA_CENTRAL_GET_DETAIL > fb.ADDR_PERSON_NAME_FORMAT
This function looks at t.BUT000-NAMEFORMAT+NAMCOUNTRY and identifies how the fullname should be assembled.
If no name format is specified then the default rules apply, see

PERFORM standard_nameformat CHANGING it005o.

We had following NAMCOUNTRY in stock: AE AN AT AU BA BE BG BR BY CA CH CL CN CS CZ DK EC ES FI FR GB GR HR HU ID IE IL IN IR IT JO JP KR LU MA MK MX MY NL NO NZ PH PL PT RO RU SE SG SI SK TH TR TZ UA US UY YE ZA.